We introduced a return policy at our store so that people can get service from us without any hassle or fear. We perform every task with proper dedication and honesty and provide top-quality carpeting service to satisfy our customers, including installation, fitting, replacement, and carpet removal. Satisfying our customers is our best bet. In this page, you will find when we accept the return and when we don’t.
Smooth Return Policy of Fixing Carpet UAE
How Good is Our Service Quality?
We have been providing our services in the UAE market for 14+ years and have completed 8500+ projects. We complete every project, be it small or big, with full dedication and focus after understanding the right approach. We also engage our customers during the work, and as soon as the work is completed, you can review our work so that you will get an idea that we have met the expectations and done everything correctly, be it carpet fitting, replating, or finishing.
But still, if you face any issues in our work, then you can contact us during work or after work is over, so that we can resolve them.
Custom Made Carpet Solutions
Custom Made Carpet Solutions
Many people in Dubai get our custom carpet fitting, cutting, and trimming service, or material made as per their choice or floor. which also takes a lot of time, and this custom-made carpeting service is completed only as per specific demand. which is why customized carpet material is not returned.
These things include:
- Wall-to-wall carpet fitting
- Installation of stair carpet
- Office carpet fixing
- Carpet removal service
- Custom-made carpet cutting
- Tailor made flooring solutions
Once the carpet material is altered or trimmed as per your demand, it is no longer refundable or returnable.
Wrong or Defective Material
It’s rare for a carpet material from our network to be defective, incorrect, or damaged. If you receive a defective piece, you should contact our support team immediately.
Our team will provide you with these solutions after verification:
- Quick Replacement
- Carpet correction or repair
- Exchange your carpet
- Slightly adjust the carpet
This will ensure that the customer’s needs are met with a fair solution without having to replace the entire carpet.
Cancellation Requests
Orders or services can be cancelled before preparation work, material cutting, or scheduling installation. After the start of project preparation, the cancellation may be limited because of the arrangement of labour and material handling.
Customers are asked to get in touch with the support team as soon as possible if any changes are needed in the booking.
What Are the Conditions of the Refund?
At our Fixing Carpet store, refunds are issued as approved, using the payment method used for the purchase. The time to receive a refund can differ from bank to bank, payment provider to payment provider, or transaction processing system to transaction processing system.
The approval of the refund depends on the following:
- When your account is cancelled, the service stage will be the one at the moment of cancellation.
- If the Material not fulfil your order requirements
- If the problems are verified.
Installation and Repairing Services
Carpet fixing and repair services are finished according to the floor conditions, type of carpet, and customer requirements. Some minor differences in the look of the fit, texture alignment, and blending for repairs can be expected based on the age and condition of the existing carpet materials.
Maybe we offer support after installation for service-related issues to be examined and dealt with accordingly.
Our Customer Satisfaction Commitment
All efforts are made to provide reliable carpet fixing services and professional customer service in the UAE. We resolve our customers’ return, refund, replacement, or correction questions in a very professional and fair manner. The main goal is to keep transparency and trust with our clients.